We strive to give you a completely hassle free shopping experience each and every time! We assure you that all products sold on Essentialoil.in are 100% genuine. In case a product received by you is 'Damaged', 'Defective' or 'Not as Described', our Returns & Cancellations policies have got you covered.
In order to return merchandise, you must obtain a request number from our customer service department.
You may return any unopened merchandise in its original condition, including original packaging and packing slip within 7 days of receipt and you will receive a full refund as per the product value. In such a case, shipping charges; gift wrapping charges and/or any other extra charges incurred to make it a special case delivery will not be refunded.
Any shipping cost incurred to return the product to us will not be refunded.
In case an item is undelivered, unclaimed or returned due to customer issues; shipping charges will not be refunded.
We require the following information to process your return.
(If this information is not included, we will be unable to process your return.)
Original Order Confirmation Receipt
Your reason for returning the merchandise
Please return the merchandise to:
EssentialOil.in B-94/8 Joshi Colony I P Extensions Patpar Ganj Delhi 110092
All returns must be shipped back using a trackable courier at buyer's cost.
**Please allow up to 10 business days to process your return or exchange.
You can cancel your order if the product has not been shipped. Your entire order amount will be refunded.
A delivered order can be only cancelled in case of Defects/Damage/Non-Functionality.
In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order. There will be cancellation charge of 5% applicable on such cancellations. Your refund will be processed once we receive the originally ordered item back from the courier.
In order to cancel your order you can mail to us using contact us section of the website.